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OPTIONS Services and Support What is OPTIONS Services and Support? OPTIONS is installed and supported with a comprehensive range of standard and customised services including: Consultancy • In adopting OPTIONS users gain access to a pool of IT specialists with direct experience of the mail order/web based sales market. • Options are able to provide in-depth IT expertise coupled with commercial business acumen, to discuss users’ business requirements, and offer the best advice. Customisation • OPTIONS customisation is the addition of functionality if required to satisfy unique user requirements. System Installation • Implementation Assistance, to help and support users on any other activities to ensure a seamless OPTIONS implementation. • Data Take-On, of master reference data and historical trading information to support on-going marketing and customer services. User Training • User Training in all operational functionality and system management at the OPTIONS Training Centre. • User manuals covering all operational and system management procedures. On-Going User Training • Options maintains a programme of regular OPTIONS training days, each focusing on a specific operational area. On-Going Support • OPTIONS support provides users with exceptional operational cover, support and remote diagnostics. • There are procedures in place to ensure that all calls are dealt with in an efficient and effective manner. • The OPTIONS Response Centre produces a monthly report for all system users confirming support activities within the month.
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Options Mail Order Software Ltd |
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