OPTIONS Mail Order Management

Chase Organics is a leading supplier of organic seeds and extracts for amateur and professional gardeners.

After researching and evaluating several potential solutions, Chase Organics selected OPTIONS to develop and support the multi-channel sales activities. Chase Organics found OPTIONS to be an established and proven solution, with extensive experience and several existing users in the mail order seed and plant market.

Chase Organics will continue to receive orders from the out of hours call centre which will be loaded into OPTIONS automatically. Postal orders from catalogues will be scanned directly into OPTIONS for charging and despatching as required.

Chase Organics will continue to manage the majority of products as stocked items, whilst selected products will continue to be drop shipped from multiple third party suppliers.

OPTIONS will manage Chase Organics' despatching of seasonal products whereby the customer only receives products at a certain time of the year depending on their geographical location.

The introduction of bar coding on despatch, interfaced to the courier system, will support accurate and efficient order despatching. The courier interface will also permit OPTIONS users to access order delivery status information as part of Chase Organics' on-line customer services.

Chase Organics' HDRA (Henry Doubleday Research Association) membership and benefits affiliation will also be managed by OPTIONS.

Please visit: www.chaseorganics.co.uk to find out more about Chase Organics.

The White Company has introduced OPTIONS Credit Card Security combined with AVS and CV2 to minimise losses to fraudulent transactions. OPTIONS Credit Card Security provides advanced credit card security through maintaining user defined perceived risk profiles associated with each and every credit card transaction.

To find out more about the The White Company,
visit: www.thewhitecompany.com

Due to continued success and expansion Charles Tyrwhitt have recently completed the relocation of their entire warehouse operations from central London to Milton Keynes. The new premises better accommodate current operations, and planned growth activities. Charles Tyrwhitt are retaining the London offices for sales and customer service purposes. All warehouse operations are managed by OPTIONS Advanced Warehouse Management encompassing the use of advanced warehouse mapping and stock management, just-in-time stock movements and automated staff task management etc. Charles Tyrwhitt's OPTIONS warehouse operations are connected to London via thin clients.

To find out more about Charles Tyrwhitt, go to: www.charlestyrwhitt.co.uk

Vitalia Health, the UK's fastest growing provider of technology solutions in the field of alternative healthcare, has selected OPTIONS as the new mail order management system.

Vitalia Health wanted a cost-effective, functionally comprehensive system that is intuitive and easy to use.

OPTIONS will enable Vitalia Health to streamline order management processes including order taking, stock allocation, order payment, order despatching and the management of returns.

To find out more about Vitalia Health, visit: www.vitalia-health.co.uk

Now in their 20th year, Magic Moments is the largest family run company supplying adult toys through mail order and the Internet.

Magic Moments evaluated several systems, and after careful consideration, selected OPTIONS. Magic Moments wanted an established system used by many market leading companies.

The scalability of OPTIONS was also attractive to Magic Moments. User sites range in size from two to over 100 concurrent system users.

With an extensive portfolio of additional modules, and the option to develop customised enhancements, Magic Moments felt that OPTIONS can support the business through coming phases of development.

Magic Moments' key considerations included user training and support, to maximise use of the system. Magic Moments will be taking advantage of OPTIONS residential training centre in Buckinghamshire.

With no in-house IT expertise, the provision of exceptional operational cover is a key requirement. The Customer Response Centre gives users direct access to experts with extensive knowledge and experience of OPTIONS. Remote diagnostics also enable the Customer Response Centre to provide hands-on technical support.

To find out more about Magic Moments, visit: www.sextoyshopping.co.uk

OPTIONS Launched Down Under!

www.options-mailorder.com.au

The UK and global direct marketing and distance selling industries continue to expand at a phenomenal rate with Options regularly receiving sales enquiries from around the world. As a result of continued success throughout the UK, we are pleased to announce the launch of OPTIONS Software Australia Pty Ltd.

Options Software Australia Pty Ltd's offices based in Sydney officially opened on 24th October 2005. Marketing activities initiated earlier in the year have received an overwhelming response. User sites will be implemented throughout Australasia with an initial focus on Australia and New Zealand.

Options Software Australia Pty Ltd is headed by Ben Tesoriero previously based in the UK for the last two years.

The UK and Australian companies will share product development programmes and provide the option of round-the-clock support for their multi-national customers.

Options' New UK Offices

Sustained growth and subsequent recruitment activities have led to Options outgrowing premises located in Thame Town Centre. The new offices located on the outskirts of Thame, better accommodate the Options team, in particular the OPTIONS Customer Response Centre, responsible for providing users with telephone support and remote diagnostics. The new premises also provide better presentation and training facilities for new and existing OPTIONS users.
Click here for directions to our new offices.