Installation Services

OPTIONS Systems are supplied with a range of services which include:

• If required, Customisation to satisfy a user's unique operational requirements
• User training in all operational and system administration procedures
• Programmatic data take-on of master reference data (for example, customers, products, etc) and historical trading information to support on-going marketing and customer services
• Implementation assistance to help users with the preparation for putting their OPTIONS systems live

Post Installation Services

On-going support which includes:

• Commitment to respond to support calls within four working hours
• Remote diagnostics
• Monthly analysis of support activities and status
• Consultancy and system developments specific to a user's post installation requirements