• OPTIONS Sales Order Management facilitates order construction through:

• On-line user input of single and batched orders
• Real-time and batched receipts of Ecommerce Orders

• Sales Order Management features include:

• User defined order types to determine the order entry screen format to be used
• Extensive customer identification parameters
• Quick address construction using PAF for adding new customers
• De-duping on new customers
• Management of the order entry process defined by the customer’s individual preferences and sales history
• Linking to marketing campaigns for financial management of the orders
• Product identification by master reference data and user defined fields
• Real-time stock allocation
• Stock view of linked and substitute products and current purchase information
• Upsell, cross sell and product images displays
• Delivery addresses variable by order line
• Automatic application of marketing campaign product prices, promotions, discounts and carriage charges
• Multiple and mixed payment methods including credit cards, cheques and gift vouchers
• Multi-currency
• Real-time credit card authorisation and on-line credit card security
• PCI Compliance
• User defined access to other operational areas in OPTIONS
• Collection of customer demographics for future marketing
• Catalogue requests
• Access to Customer History

Click image for an example of the Call Centre order entry screen